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Continuous Improvement: The Quality Challenge

QMG-92-1 Published: Nov 01, 1991. Publicly Released: Nov 01, 1991.
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Highlights

GAO presented its plan for implementing quality management, focusing on its: (1) vision, mission, and guiding principles; and (2) quality management goals and strategies for November 1991 through November 1993.

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Full Report (50 pages)

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Human Capital
Agency missionsEducationEmployee incentivesFederal employeesGovernment publicationsPlanningTotal quality managementQuality assuranceQuality improvementLessons learned