Effectiveness of GSA's Actions To Improve the Multiple Award Schedule Program

GAO reviewed the actions which the General Services Administration (GSA) has taken to improve the multiple award schedule program. The objective was to determine if GSA efforts to correct the deficiencies noted in prior reports have produced effective results. Under the schedule program, GSA awards contracts to multiple suppliers of similar items. The users order directly from the suppliers at prices that are supposed to be favorable to the Government. Because of GSA ineffective management of the program, the Government was buying commercial products of higher quality than needed, price competition was absent, the lowest possible prices were not obtained, and most of the 4 million schedule items did not belong in the program. GAO had recommended that GSA develop criteria for determining which items should be procured competitively and which should be purchased through multiple awards; and for those relatively few items which should remain on multiple award schedules, GSA should improve the contracting process.