Defense Transportation: Progress of MTMC Pilot
NSIAD-99-130R
Published: Apr 15, 1999. Publicly Released: Apr 15, 1999.
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Highlights
Pursuant to a congressional request, GAO provided information on the Military Traffic Management Command's (MTMC) first interim progress report on the Department of Defense's demonstration program (MTMC pilot) to improve personal property shipments of the armed forces, focusing on MTMC's plan for evaluating the: (1) pilot results; and (2) proposed industry alternative called the Commercial-Like Activities for Superior Quality (CLASS) proposal.
Recommendations
Recommendations for Executive Action
| Agency Affected | Recommendation | Status |
|---|---|---|
| Military Traffic Management Command | To address the methodology weaknesses, the Commander, MTMC, should take steps to ensure that, as the methodology is finalized, it include information on how the data will be collected, validated, and analyzed and how success will be determined for the pilot and likely success for the CLASS proposal. Because the pilot is entering its fourth month of operation, it is important that the evaluation methodology be completed in a timely manner. |
Closed – Implemented
MTMC prepared an evaluation plan to address methodological weaknesses GAO identified in its first interim progress report to the Congress. The evaluation plan describes how the pilot program and the CLASS proposal will be evaluated based on the 10 goals that were mutually agreed upon by industry and MTMC in 1996. Specifically, it discusses how data will be collected and analyzed, and the relative weight each goal has in determining overall success. The evaluation plan also references information sources and lists the roles and responsibilities of several organizations involved in the pilot and CLASS evaluations, including the DOD Inspector General's role of assessing the data collection process and the cost methodology.
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| Military Traffic Management Command | To ensure a robust, defensible methodology, the MTMC Commander should seek expert methodological advice if a MTMC support contractor is not already providing such assistance. |
Closed – Implemented
The MTMC support contractor has been providing methodological advice for the duration of the pilot program.
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Customer serviceEmployee transfersEvaluation methodsMilitary personnelPerformance measuresPersonal propertyProgram evaluationReporting requirementsBid proposalsCustomer satisfaction