Department of Defense's Carrier Evaluation and Reporting System for Measuring the Performance of Household Goods Carriers

The Carrier Evaluation and Reporting System of the Department of Defense (DOD) is a quality control program designed to measure the performance of household goods carriers participating in DOD domestic household goods shipments. Carriers providing high quality service at competitive rates are rewarded with a greater volume of traffic than carriers providing lower quality service. Performance factors considered include ontime pickup and delivery, absence of loss or damage, customer satisfaction, and shipment handling and administrative procedures. A composite score is computed for each carrier, indicating its average performance for all shipments handled.