Government Printing Operation Improvements Since 1974
LCD-77-408: Published: Feb 22, 1977. Publicly Released: Feb 22, 1977.
- Full Report:
In the past few years, GAO has recommended that government printing operations be improved in the areas of: service to the public; pricing of publications sold to the public; management of agency printing plants; and management of regional printing procurement offices. In accordance with these recommendations, the Government Printing Office and other agencies have implemented many changes; printing costs have been reduced, and productivity has increased.
The procurement process for many orders has been shortened. Sales revenues now exceed costs. Greater use by several agencies of regional printing procurement has reduced costs and increased productivity. Interagency groups are currently studying how printing can best be done in certain geographical areas. Customer service has been greatly speeded up, and inventory and quality control have been much improved. Regional procurement offices now provide better service to federal agencies than they did in 1974; for instance, in the contractor selection and billing processes.
Recommendation for Executive Action
Comments: Please call 202/512-6100 for additional information.
Recommendation: The Public Printer should: (1) establish more precise standards to compare expected with actual performance and productivity; (2) establish a consistent approach to evaluating contractor's responsibility before making awards; (3) determine whether cost plus 50 percent pricing is still necessary; and (4) adjust the scale of billing prices so that agencies are charged the costs they incur on small, medium, and large dollar print orders.