Tax System Modernization: IRS' Challenge for the 21st Century

Pursuant to a congressional request, GAO assessed the Internal Revenue Service's (IRS) progress in implementing its Tax System Modernization (TSM) Program to fully automate the tax processing system, focusing on: (1) the extent to which the program would meet its goal of improved service to taxpayers; and (2) whether individual system components had strategic plan guidance and measurable deliverables.