Poor Management Has Reduced the Effectiveness of Tulsa Human Services Agency Programs

HRD-80-62: Published: May 20, 1980. Publicly Released: Jun 20, 1980.

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Pursuant to a Congressman's request, GAO reviewed the administration of the Tulsa Human Services Agency, the community action agency for Tulsa County, Oklahoma. The Tulsa Agency is a nonprofit community action agency which was established to help eliminate poverty in Tulsa County. The Agency operates several antipoverty programs which are more than 95 percent federally funded. Several Federal, State, and local organizations are responsible for funding the programs and monitoring their implementation. The weatherization program was funded in 1978 and 1979 by the Community Services Administration (CSA) and the Department of Energy.

Because of poor management, some of the Tulsa Agency programs, especially the energy assistance and weatherization programs, have not been as effective as they might have been. Major problems existed in planning, organization, implementation, monitoring and followup, and asset control. Corrective actions taken and planned, particularly in the areas of training, procedures development, and staffing, should help improve the effectiveness of the Tulsa Agency's programs. However, more needs to be done to improve management of these programs.

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