Tax Administration: IRS' Problem-Solving Days

Pursuant to a congressional request, GAO reviewed the effectiveness of Internal Revenue Service's (IRS) problem-solving days (PSD), focusing on: (1) how the PSDs were organized and advertised and what IRS did to make them conducive to discussing and resolving taxpayers' ongoing tax problems; (2) taxpayers' overall satisfaction with the initiative and the extent to which taxpayers' problems were resolved; and (3) whether IRS identified any systemic problems or lessons learned and took subsequent actions on them.