U.S. Postal Service: Little Progress Made in Addressing Persistent Labor-Management Problems

Pursuant to a congressional request, GAO reviewed the Postal Service's (USPS) efforts to improve employee working conditions and the overall performance of the Service, focusing on: (1) the status and results of the Postal Service's efforts in improving various labor-management relations problems identified in GAO's 1994 report, including how USPS implemented specific improvement initiatives; and (2) approaches that could help USPS and its four labor unions and three management associations achieve consensus on how to deal with the problems GAO discussed in its 1994 report.