Federal Quality Management:
Strategies for Involving Employees
GGD-95-79: Published: Apr 18, 1995. Publicly Released: Apr 18, 1995.
Additional Materials:
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GAO reviewed quality management (QM) implementation at federal agencies, focusing on the human resource management (HRM) approaches used by 10 federal agencies recognized for their QM efforts.
GAO found that: (1) the agencies have spent significantly more money on employee training and have used in-house training for at least part of their training efforts; (2) in-house training has resulted in reduced costs, customized programs, and credibility with employees; (3) increased and more direct communication between managers and employees has improved the flow of ideas, information sharing, and coordination and cooperation between agency units; (4) the 10 agencies have developed teamwork approaches to address cross-functional issues; (5) some agencies are developing self-managed teams to carry out certain tasks; (6) the 10 agencies have empowered their employees to be actively involved in improving their work processes, widening their responsibilities, and contributing ideas to improve services; and (7) all agency personnel surveyed stress the importance of top management support and participation for QM implementation to succeed.
Jan 19, 2021
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GPS Modernization:
DOD Continuing to Develop New Jam-Resistant Capability, But Widespread Use Remains Years AwayGAO-21-145: Published: Jan 19, 2021. Publicly Released: Jan 19, 2021.
Jan 14, 2021
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Columbia Class Submarine:
Delivery Hinges on Timely and Quality Materials from an Atrophied Supplier BaseGAO-21-257: Published: Jan 14, 2021. Publicly Released: Jan 14, 2021. -
Department of Defense:
Actions Needed to Improve Accounting of Intradepartmental TransactionsGAO-21-84: Published: Jan 14, 2021. Publicly Released: Jan 14, 2021.
Jan 12, 2021
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DOD Critical Technologies:
Plans for Communicating, Assessing, and Overseeing Protection Efforts Should Be CompletedGAO-21-158: Published: Jan 12, 2021. Publicly Released: Jan 12, 2021.
Dec 10, 2020
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Climate Resilience:
DOD Coordinates with Communities, but Needs to Assess the Performance of Related Grant ProgramsGAO-21-46: Published: Dec 10, 2020. Publicly Released: Dec 10, 2020. -
Electromagnetic Spectrum Operations:
DOD Needs to Address Governance and Oversight Issues to Help Ensure SuperiorityGAO-21-64: Published: Dec 10, 2020. Publicly Released: Dec 10, 2020.
Dec 2, 2020
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Navy and Marine Corps:
Services Continue Efforts to Rebuild Readiness, but Recovery Will Take Years and Sustained Management AttentionGAO-21-225T: Published: Dec 2, 2020. Publicly Released: Dec 2, 2020.
Nov 20, 2020
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GAO Audits Involving DOD:
Status of Efforts to Schedule and Hold Timely Entrance ConferencesGAO-21-185R: Published: Nov 20, 2020. Publicly Released: Nov 20, 2020.
Nov 19, 2020
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Defense Acquisitions:
Joint Cyber Warfighting Architecture Would Benefit from Defined Goals and GovernanceGAO-21-68: Published: Nov 19, 2020. Publicly Released: Nov 19, 2020. -
Defense Intelligence:
Comprehensive Plan Needed to Improve Stakeholder Engagement in the Development of New Military Intelligence SystemGAO-21-57: Published: Nov 19, 2020. Publicly Released: Nov 19, 2020.
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