Managing for Results:

State Experiences Provide Insights for Federal Management Reforms

GGD-95-22: Published: Dec 21, 1994. Publicly Released: Dec 21, 1994.

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Pursuant to a congressional request, GAO reviewed six states' experiences in implementing management reforms and how their experiences could assist federal agencies in implementing the Government Performance and Results Act (GPRA).

GAO found that: (1) federal agencies may be able to better implement GPRA and increase program effectiveness if they adopt results-oriented management reforms similar to those implemented by the six states; (2) federal agencies will need long-term commitment and cooperation between the executive and legislative branches to implement management reforms and mission-related program goals and performance measures to effectively implement GPRA; (3) the states' use of strategic planning has helped build consensus on statewide goals and has fostered interagency cooperation; (4) the states use a variety of performance measures to gauge agencies' progress in meeting strategic goals; (5) the states train their staff on how to use performance measures and involve them in the development process to effectively implement results-oriented reform; (6) the states have aligned their information, human resources, budgeting, and financial management systems to better support managers in their efforts to achieve statewide goals and to obtain stakeholders' agreement on strategic goals; (7) the states have provided program managers with progress reports, ways to assess staff achievement, and greater flexibility to meet program goals; and (8) although the effects of the management reforms could not be fully determined, the states remain committed to change.

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