Manufacturing Extension Programs:

Manufacturers' Views of Services

GGD-95-216BR: Published: Aug 7, 1995. Publicly Released: Aug 21, 1995.

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Pursuant to a congressional request, GAO obtained U.S. manufacturers opinions regarding the services they received from manufacturing extension programs (MEP) in 1993.

GAO found that: (1) 73 percent of manufacturers responding to the questionnaire believed that MEP assistance positively affected their overall business performance; (2) MEP assistance improved the manufacturers' use of technology in the workplace, the quality of their product, and the productivity of their workers; (3) the companies that committed their own financial resources to implementing MEP recommendations reported greater benefits from MEP assistance than other survey respondents; and (4) other factors affecting the impact of MEP services included the companies' financial input, the expertise and experience of MEP staff, and the affordability of MEP assistance.