TQM Implementation at Treasury

GGD-93-30R: Published: Apr 26, 1993. Publicly Released: Apr 26, 1993.

Additional Materials:


Office of Public Affairs
(202) 512-4800

GAO reviewed the Department of the Treasury's implementation of total quality management (TQM). GAO found that: (1) about 93 percent of Treasury facilities have implemented or plan to implement TQM; (2) as TQM maturity increased, Treasury became more involved in common TQM activities, benefits increased, and internal operating conditions improved; (3) almost three-quarters of the Treasury facilities reported positive benefits from TQM, while about 22 percent believed it was too soon to judge TQM benefits; (4) Treasury facilities believed that the most important barriers to TQM implementation were employees' empowerment to make changes, funding constraints, and management unfamiliarity with statistics and measurement techniques; and (5) barriers to TQM implementation became less troublesome as TQM maturity increased.

Jan 12, 2021

Sep 16, 2020

Feb 25, 2020

Dec 30, 2019

Oct 10, 2019

Oct 2, 2019

Sep 25, 2019

Sep 11, 2019

Aug 15, 2019

Jul 30, 2019

Looking for more? Browse all our products here