TQM Implementation at Treasury
GGD-93-30R: Published: Apr 26, 1993. Publicly Released: Apr 26, 1993.
Additional Materials:
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GAO reviewed the Department of the Treasury's implementation of total quality management (TQM). GAO found that: (1) about 93 percent of Treasury facilities have implemented or plan to implement TQM; (2) as TQM maturity increased, Treasury became more involved in common TQM activities, benefits increased, and internal operating conditions improved; (3) almost three-quarters of the Treasury facilities reported positive benefits from TQM, while about 22 percent believed it was too soon to judge TQM benefits; (4) Treasury facilities believed that the most important barriers to TQM implementation were employees' empowerment to make changes, funding constraints, and management unfamiliarity with statistics and measurement techniques; and (5) barriers to TQM implementation became less troublesome as TQM maturity increased.
Jan 12, 2021
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DHS Employee Morale:
Some Improvements Made, but Additional Actions Needed to Strengthen Employee EngagementGAO-21-204: Published: Jan 12, 2021. Publicly Released: Jan 12, 2021.
Sep 16, 2020
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Senior Executive Service:
Opportunities for Selected Agencies to Improve Their Career Reassignment ProcessesGAO-20-559: Published: Sep 16, 2020. Publicly Released: Sep 16, 2020.
Feb 25, 2020
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State Department:
Additional Steps Are Needed to Identify Potential Barriers to DiversityGAO-20-237: Published: Jan 27, 2020. Publicly Released: Feb 25, 2020.
Dec 30, 2019
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Office of Congressional Workplace Rights:
Using Key Management Practices Would Help to Fully Implement Statutory RequirementsGAO-20-222: Published: Dec 30, 2019. Publicly Released: Dec 30, 2019.
Oct 10, 2019
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Department of Veterans Affairs:
Improved Succession Planning Would Help Address Long-Standing Workforce ProblemsGAO-20-15: Published: Oct 10, 2019. Publicly Released: Oct 10, 2019.
Oct 2, 2019
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Defense Workforce:
Steps Needed to Identify Acquisition Training Needs for Non-Acquisition Personnel [Reissued with revisions on Oct. 2, 2019.]GAO-19-556: Published: Sep 5, 2019. Publicly Released: Sep 5, 2019.
Sep 25, 2019
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Federal Workforce:
Talent Management Strategies to Help Agencies Better Compete in a Tight Labor MarketGAO-19-723T: Published: Sep 25, 2019. Publicly Released: Sep 25, 2019.
Sep 11, 2019
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USAID Reform:
Efforts Address Most Key Practices but Could Improve in Performance Assessment and Strategic Workforce PlanningGAO-19-609: Published: Sep 11, 2019. Publicly Released: Sep 11, 2019.
Aug 15, 2019
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Defense Acquisition Workforce:
DOD Increased Use of Human Capital Flexibilities but Could Improve MonitoringGAO-19-509: Published: Aug 15, 2019. Publicly Released: Aug 15, 2019.
Jul 30, 2019
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Human Capital:
Improving Federal Recruiting and Hiring EffortsGAO-19-696T: Published: Jul 30, 2019. Publicly Released: Jul 30, 2019.
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