TQM Implementation in the Navy

GGD-93-29R: Published: Apr 26, 1993. Publicly Released: Apr 26, 1993.

Additional Materials:

Contact:

Office of Public Affairs
(202) 512-4800
youngc1@gao.gov

GAO reviewed the Department of the Navy's implementation of total quality management (TQM). GAO found that: (1) as the Navy invested more time and effort in TQM activities, TQM implementation matured, barriers became less difficult, and greater benefits could be achieved; (2) 68 percent of the Navy's facilities have implemented various phases of TQM and most Navy personnel believed the TQM program was beneficial; (3) the Navy facilities surveyed generally agreed that empowerment, insufficient information, and lack of training on TQM concepts were the most common barriers to TQM implementation; and (4) TQM had a moderate to very positive impact on the Navy's internal operations.

Sep 16, 2020

Feb 25, 2020

Dec 30, 2019

Oct 10, 2019

Oct 2, 2019

Sep 25, 2019

Sep 11, 2019

Aug 15, 2019

Jul 30, 2019

May 23, 2019

Looking for more? Browse all our products here