TQM Implementation at GSA
GGD-93-23R: Published: Mar 30, 1993. Publicly Released: Mar 30, 1993.
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GAO commented on the implementation of total quality management (TQM) at the General Services Administration (GSA). GAO noted that: (1) a significant number of GSA installations have implemented TQM; (2) one-third of GSA installations are still in the early phases of TQM implementation; (3) GSA involvement in TQM activities increased as TQM maturity increased; (4) three-quarters of the responding GSA installations reported positive benefits of TQM; (5) GSA results are similar to, but somewhat more positive than, the overall federal survey results; (6) reported benefits increased as maturity increased; (7) 52 percent of the GSA installations implementing TQM believed that TQM activities had a positive impact on internal operating conditions; and (8) the potential barriers to implementing TQM varied among federal respondents.
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Actions Needed to Enhance Decision-Making Transparency and Cost Data AccuracyGAO-20-575: Published: Sep 10, 2020. Publicly Released: Sep 10, 2020. -
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2020 Census:
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Interagency Council on Homelessness:
Governance Responsibilities Need Further ClarificationGAO-20-602: Published: Aug 19, 2020. Publicly Released: Aug 19, 2020.
Jul 9, 2020
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DATA Act:
OIGs Reported That Quality of Agency-Submitted Data Varied, and Most Recommended ImprovementsGAO-20-540: Published: Jul 9, 2020. Publicly Released: Jul 9, 2020.
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