Tax Administration:

Implementation of IRS Employee Suggestions

GGD-93-22: Published: Nov 24, 1992. Publicly Released: Dec 22, 1992.

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Pursuant to a congressional request, GAO reviewed whether the Internal Revenue Service (IRS) made cash awards to employees for suggestions that it did not implement.

GAO found that: (1) IRS did not routinely monitor or document the implementation of employee suggestions throughout IRS; (2) the IRS employee participation rate was about 3 percent compared to the average 5 percent governmentwide and 13 percent in the private sector; (3) the employee suggestion program needed a number of improvements to increase employee participation; and (4) IRS planned to strengthen the suggestion program with timely evaluations, improved coordination and followup, and better feedback.

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