Revised Delivery Standards: Postal Delivery Scores Improved but Service Is Slower

Pursuant to a congressional request, GAO reviewed the changes the U.S. Postal Service made in delivery standards for first-class mail, focusing on the: (1) volume of first-class mail subject to new standards; (2) new standards' effect on speed and consistency of postal delivery service and operations; (3) savings from operational changes; and (4) postal management, customers, and union reactions to the revised standards.