Postal Service: Work Hour Allocations to High Growth and Low Growth Post Offices
GGD-92-54BR
Published: Feb 27, 1992. Publicly Released: Feb 27, 1992.
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Highlights
Pursuant to a congressional request, GAO reviewed U.S. Postal Service (USPS) work-hour allocations to post offices in areas with high and low work-load growth during fiscal year (FY) 1990, focusing on whether: (1) work-hour budget overruns were widespread among post offices in high work-load growth areas; and (2) post offices in high work-load areas experienced more frequent overruns than post offices in low work-load growth areas.
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Budget allowancesComparative analysisCost overrunsStaff utilizationLabor costsMail transportation operationsPostal serviceStatistical dataCustomer serviceBusiness operations