Performance Management: Appraisal and Promotion Results at the U.S. Customs Service
GGD-90-40
Published: May 18, 1990. Publicly Released: Jun 18, 1990.
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Highlights
Pursuant to a congressional request, GAO tested whether and to what degree certain employee characteristics related to performance ratings and competitive promotions, focusing on U.S. Customs Service employees in two types of pay plans, the General Schedule (GS), and General Management (GM).
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Topics
Employee promotionsEmployment discriminationPerformance managementFederal employeesGS grade classificationJob classificationPerformance appraisalPersonnel managementPopulation statisticsWork measurement