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Tax Administration: Replacement of Service Center Computers Provides Lessons for the Future

GGD-87-109 Published: Sep 23, 1987. Publicly Released: Oct 05, 1987.
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Highlights

In response to a congressional request, GAO evaluated the Internal Revenue Service's (IRS) acquisition of its Service Center Replacement System to: (1) assess IRS management of the acquisition and the associated software conversion activities; and (2) identify steps IRS has taken to prevent recurring problems.

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Tax Policy and Administration
Computer equipment managementIncome taxesIT acquisitionsSoftwareSystems conversionsTax administrationTax refundsTax returnsQuality assuranceData automation