Cloud Computing:

Agencies Have Increased Usage and Realized Benefits, but Cost and Savings Data Need to Be Better Tracked

GAO-19-58: Published: Apr 4, 2019. Publicly Released: May 6, 2019.

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Each year, federal agencies spend $90 billion on IT. Cloud computing services—on-demand access to shared resources such as networks, servers, and data storage—can help agencies deliver better IT services for less money.

For example, the Department of Homeland Security migrated its network for information sharing and collaboration to the cloud, ensuring it remains continuously available for law enforcement and emergency response.

However, agencies don't consistently track cloud-related savings, making it hard for them to make informed decisions on whether to use cloud services. We recommended that agencies improve their savings tracking.

The Homeland Security Information Network is one example of a federal system using cloud services.

Photo of a man working on a laptop that displays information from the Department of Homeland Security's network for information sharing and collaboration.

Photo of a man working on a laptop that displays information from the Department of Homeland Security's network for information sharing and collaboration.

Additional Materials:

Contact:

Carol Harris
(202) 512-4456
harriscc@gao.gov

 

Office of Public Affairs
(202) 512-4800
youngc1@gao.gov

What GAO Found

The 16 agencies GAO reviewed made progress in implementing cloud computing services (cloud services)—namely, they established assessment guidance, performed assessments, and implemented these services—but the extent of their progress varied. To encourage cloud service acquisition, the Office of Management and Budget (OMB) began requiring agencies to assess all information technology (IT) investments for cloud services. However, only 10 of the 16 agencies reviewed had established assessment guidance. In addition, while the agencies assessed the majority of their planned fiscal year 2019 IT investments for cloud services, 12 agencies had not completed an assessment of 10 or more investments. Nevertheless, 10 of the agencies reported increasing their use of cloud services between fiscal years 2016 through 2019 (see figure). Six agencies noted that inconsistent reporting of cloud investments and investment consolidation impacted their reported percentage.

Agency Information Technology (IT) Investments That Used Cloud Services, as Reported on the IT Dashboard for Fiscal Years 2016-2019 (projected)

Agency Information Technology (IT) Investments That Used Cloud Services, as Reported on the IT Dashboard for Fiscal Years 2016-2019 (projected)

Further, the 16 agencies reported that they had increased their cloud service spending since 2015 and 13 of the 16 agencies had saved $291 million to date from these services. However, these agencies identified issues in tracking and reporting cloud spending and savings data, including not having consistent processes in place to do so. Agencies also noted that OMB guidance did not require them to explicitly report savings from cloud implementations and, therefore, they had to specifically collect this data to meet GAO's request. As a result of these identified issues, it is likely that agency-reported cloud spending and savings figures were underreported.

Officials from 15 of the 16 agencies reported that they had identified significant benefits from acquiring cloud services, including improved customer service and the acquisition of more cost-effective options for managing IT services. In addition, these agencies identified nine cloud investments that, among other things, enhanced the availability of weather-related information, facilitated collaboration and information sharing among federal, state, and local agencies related to homeland security, and provided benefits information to veterans, as examples of systems that realized these benefits. One agency reported that it had not realized benefits because it did not have any completed migration efforts.

Why GAO Did This Study

Cloud computing enables on-demand access to shared computing resources providing services more quickly and at a lower cost than having agencies maintain these resources themselves. In 2012, OMB began requiring agencies to assess all IT investments for cloud services.

GAO was asked to review agencies' reported use of cloud services. This report discusses selected agencies' progress in implementing cloud services, the extent to which those agencies increased cloud service spending and achieved savings or cost avoidances, and examples of agency-reported cloud investments with notable benefits. GAO selected 16 agencies to review based on their fiscal year 2017 IT budgets and analyzed their use of cloud services, associated spending and savings data, and guidance for assessing investments for these services. GAO interviewed agency officials in charge of cloud services and reviewed pertinent documents to identify acquisitions with notable benefits. GAO also interviewed OMB staff about their agency's role in federal cloud computing and related OMB guidance.

What GAO Recommends

GAO is making one recommendation to OMB on cloud savings reporting, and 34 recommendations to the 16 agencies on cloud assessments and savings. Fourteen agencies agreed with all recommendations, OMB and one agency neither agreed nor disagreed, and one (Defense) agreed with one recommendation but not the other. GAO continues to believe its recommendation to the department is appropriate.

For more information, contact Carol Harris at (202) 512-4456 or harriscc@gao.gov.

Recommendations for Executive Action

  1. Status: Open

    Comments: As of May 2020, the Office of Management and Budget (OMB) has not yet taken any actions to implement our recommendation. We will continue to monitor OMB's progress in implementing this recommendation.

    Recommendation: The Director of the Office of Management and Budget should require agencies to explicitly report, at least on a quarterly basis, the savings and cost avoidance associated with cloud computing investments. (Recommendation 1)

    Agency Affected: Executive Office of the President: Office of Management and Budget

  2. Status: Closed - Implemented

    Comments: The Department of Agriculture (Agriculture) concurred with, and has taken steps to address, our recommendation. In April 2020, a review of the IT Dashboard found that the department had completed an assessment of all IT investments for suitability for migration to cloud computing services, in accordance with OMB guidance. By implementing our recommendation, Agriculture has increased insight into which investments are likely candidates for cloud service migration and is better positioned to take advantage of operational efficiencies, cost savings, and other benefits from the use of cloud services.

    Recommendation: The Secretary of Agriculture should ensure that the chief information officer (CIO) of Agriculture completes an assessment of all IT investments for suitability for migration to a cloud computing service, in accordance with OMB guidance. (Recommendation 2)

    Agency Affected: Department of Agriculture

  3. Status: Open

    Comments: The Department of Agriculture (Agriculture) concurred with our recommendation and stated that it planned to develop a mechanism to track savings to implement this recommendation. Specifically, Agriculture officials reported in April 2020 that the department had established an office to assist with cloud migration efforts and instituted a process that requires cloud migration efforts to submit cost data and report cloud savings in accordance with OMB guidance. Officials noted that the department would implement a mechanism within one year once OMB issues guidance related to tracking savings (OMB has not yet implemented guidance in this area). We will continue to monitor Agriculture's progress on these efforts.

    Recommendation: The Secretary of Agriculture should ensure that the CIO of Agriculture establishes a consistent and repeatable mechanism to track savings and cost avoidances from the migration and deployment of cloud services. (Recommendation 3)

    Agency Affected: Department of Agriculture

  4. Status: Open

    Comments: The Department of Commerce (Commerce) concurred with our recommendation and stated that it planned to develop a mechanism to track savings to implement this recommendation. In October 2019, Commerce officials noted that the department would update its current procedures related to tracking savings and cost avoidances within one year once OMB issues guidance related to tracking cloud savings (OMB has not yet implemented guidance in this area). As of May 2020, the procedures have not yet been updated. We will continue to monitor Commerce's progress with these efforts.

    Recommendation: The Secretary of Commerce should ensure that the CIO of Commerce establishes a consistent and repeatable mechanism to track savings and cost avoidances from the migration and deployment of cloud services. (Recommendation 4)

    Agency Affected: Department of Commerce

  5. Status: Open

    Comments: The Department of Defense (Defense) concurred with our recommendation and stated that the department planned to publish guidance in this area. Specifically, in April 2020, Defense officials reported that the department planned to publish guidance by July 2020 that required all department components to rationalize business and IT applications in alignment with the department's enterprise-wide process for conducting software application rationalization and the department's Cloud Strategy. We will continue to monitor Defense's progress on this effort.

    Recommendation: The Secretary of Defense should ensure that the CIO of Defense completes an assessment of all IT investments for suitability for migration to a cloud computing service, in accordance with OMB guidance. (Recommendation 5)

    Agency Affected: Department of Defense

  6. Status: Open

    Comments: As of May 2020, the Department of Defense (Defense) has not yet taken any actions to implement our recommendation. We will continue to monitor Defense's progress in implementing this recommendation.

    Recommendation: The Secretary of Defense should ensure that the CIO of Defense establishes a consistent and repeatable mechanism to track savings and cost avoidances from the migration and deployment of cloud services. (Recommendation 6)

    Agency Affected: Department of Defense

  7. Status: Closed - Implemented

    Comments: The Department of Education (Education) concurred with, and has taken steps to address, our recommendation. In February 2020, Education officials reported that the department had revised its Capital Planning and Investment Control Process Guide to include a requirement that all new and existing IT investments within the department are to be assessed for suitability for cloud services. Specifically, Education's revised guidance includes a process that describes how new investments are to be evaluated for cloud services and what criteria should be utilized. The guidance also requires that the department's Enterprise Review Board evaluate existing investments. By implementing our recommendation, Education is better positioned to ensure implementation of OMB's cloud guidance and take advantage of cloud services to improve operational efficiencies and minimize costs.

    Recommendation: The Secretary of Education should ensure that the CIO of Education establishes guidance on assessing new and existing IT investments for suitability for cloud computing services, in accordance with OMB guidance. (Recommendation 7)

    Agency Affected: Department of Education

  8. Status: Open

    Comments: The Department of Education (Education) concurred with our recommendation and stated that the department would complete an assessment of all IT investments for cloud services. In February 2020, Education officials reported that the department had taken action to update its guidance to include a requirement for assessing new and existing investments for cloud services. However, as of May 2020, based on our review of IT Dashboard data, Education has not yet completed an assessment of 23 investments for these services. We will continue to monitor Education's progress with this effort.

    Recommendation: The Secretary of Education should ensure that the CIO of Education completes an assessment of all IT investments for suitability for migration to a cloud computing service, in accordance with OMB guidance. (Recommendation 8)

    Agency Affected: Department of Education

  9. Status: Open

    Comments: The Department of Education (Education) concurred with our recommendation and stated that the department would take action to address it. In May 2020, Education officials reported that the department had taken steps to identify a number of cloud investments with cost savings and avoidance data as a part of the integrated data call required by OMB. However, the department still needs to establish a consistent and repeatable mechanism to track savings for all IT investments. We will continue to monitor Education's progress with this effort.

    Recommendation: The Secretary of Education should ensure that the CIO of Education establishes a consistent and repeatable mechanism to track savings and cost avoidances from the migration and deployment of cloud services. (Recommendation 9)

    Agency Affected: Department of Education

  10. Status: Open

    Comments: The Department of Energy (Energy) concurred with our recommendation and stated that the department would update its IT budget guidance to address our recommendation. In February 2020, Energy officials provided a portion of a guidance document, but it did not include language that addressed our recommendation. We will continue to monitor the status of this recommendation.

    Recommendation: The Secretary of Energy should ensure that the CIO of Energy updates the agency's guidance on assessing IT investments for suitability for cloud computing services to include a requirement to assess new acquisitions for these services. (Recommendation 10)

    Agency Affected: Department of Energy

  11. Status: Open

    Comments: The Department of Energy (Energy) concurred with our recommendation and stated that the department would update its IT budget guidance to address our recommendation. In February 2020, Energy officials provided a portion of a guidance document, but it did not include language on assessing investments for cloud services. In addition, as of May 2020, based on our review of data on the IT Dashboard, Energy has not yet completed an assessment of 107 investments for these services. We will continue to monitor Energy's progress with this effort.

    Recommendation: The Secretary of Energy should ensure that the CIO of Energy completes an assessment of all IT investments for suitability for migration to a cloud computing service, in accordance with OMB guidance. (Recommendation 11)

    Agency Affected: Department of Energy

  12. Status: Open

    Comments: The Department of Energy (Energy) concurred with our recommendation and stated that the CIO would establish a mechanism to address our recommendation. In February 2020, Energy officials reported that they had identified a number of cloud investments with cost savings as part of the integrated data call required by OMB. However, the department still needs to establish a consistent and repeatable mechanism to track savings for all IT investments. We will continue to monitor Energy's progress with this effort.

    Recommendation: The Secretary of Energy should ensure that the CIO of Energy establishes a consistent and repeatable mechanism to track savings and cost avoidances from the migration and deployment of cloud services. (Recommendation 12)

    Agency Affected: Department of Energy

  13. Status: Open

    Comments: The Department of Health and Human Services (HHS) concurred with our recommendation and stated that the Office of the CIO would revise its guidance by September 30, 2019 to address it. As of May 2020, we have not received a more recent update from HHS regarding its implementation of our recommendation. We will continue to monitor HHS's progress in implementing this recommendation.

    Recommendation: The Secretary of the Department of Health and Human Services (HHS) should ensure that the CIO of HHS establishes guidance on assessing new and existing IT investments for suitability for cloud computing services, in accordance with OMB guidance. (Recommendation 13)

    Agency Affected: Department of Health and Human Services

  14. Status: Open

    Comments: The Department of Health and Human Services (HHS) concurred with our recommendation and stated that the CIO would complete an assessment of all IT investments as part of its portfolio review for fiscal year 2021. As of May 2020, we have not received a more recent update from HHS regarding its implementation of our recommendation. We will continue to monitor HHS's progress in implementing this recommendation.

    Recommendation: The Secretary of Health and Human Services should ensure that the CIO of HHS completes an assessment of all IT investments for suitability for migration to a cloud computing service, in accordance with OMB guidance. (Recommendation 14)

    Agency Affected: Department of Health and Human Services

  15. Status: Open

    Comments: The Department of Health and Human Services (HHS) concurred with our recommendation and stated that the CIO would take action to track savings as part of its portfolio review process for fiscal year 2021. As of May 2020, we have not received a more recent update from HHS regarding its implementation of our recommendation. We will continue to monitor HHS's progress in implementing this recommendation.

    Recommendation: The Secretary of Health and Human Services should ensure that the CIO of HHS establishes a consistent and repeatable mechanism to track savings and cost avoidances from the migration and deployment of cloud services. (Recommendation 15)

    Agency Affected: Department of Health and Human Services

  16. Status: Open

    Comments: The Department of Homeland Security (DHS) concurred with our recommendation and stated that the department was taking steps to implement it. Specifically, in October 2019, DHS officials reported that the department was in the process of accessing its remaining systems to determine whether a cloud computing assessment should be completed but did not provide a date when this effort would be finished. As of May 2020, we have not received a more recent update from DHS regarding its implementation of our recommendation. We will continue to monitor the status of this recommendation.

    Recommendation: The Secretary of Homeland Security should ensure that the CIO of the Department of Homeland Security (DHS) completes an assessment of all IT investments for suitability for migration to a cloud computing service, in accordance with OMB guidance. (Recommendation 16)

    Agency Affected: Department of Homeland Security

  17. Status: Open

    Comments: The Department of Homeland Security (DHS) concurred with our recommendation and stated that the department was taking steps to implement it. Specifically, in October 2019, DHS officials reported that the department was working on a plan to define the resources and processes needed to implement a mechanism to track savings that would be completed by October 2020. As of May 2020, we have not received a more recent update from DHS regarding its implementation of our recommendation. We will continue to monitor the status of this recommendation.

    Recommendation: The Secretary of Homeland Security should ensure that the CIO of DHS establishes a consistent and repeatable mechanism to track savings and cost avoidances from the migration and deployment of cloud services. (Recommendation 17)

    Agency Affected: Department of Homeland Security

  18. Status: Open

    Comments: The Department of Justice (Justice) concurred with our recommendation, and stated that it would require components to assess all investments for cloud. However as of April 2020, based on our review of IT Dashboard data, Justice had not yet completed cloud assessments for 80 investments. We will continue to monitor Justice's progress with this effort.

    Recommendation: The Attorney General of the United States should ensure that the CIO of Justice completes an assessment of all IT investments for suitability for migration to a cloud computing service, in accordance with OMB guidance. (Recommendation 18)

    Agency Affected: Department of Justice

  19. Status: Open

    Comments: The Department of Justice (Justice) concurred with our recommendation and stated that it would take action to address it. In December 2019, Justice officials reported that the department had taken steps to identify cloud investments and related savings data as part of an integrated data call required by OMB. However, the department still needs to establish a consistent and repeatable mechanism to track savings for all IT investments. We will continue to monitor Justice's progress in implementing this recommendation.

    Recommendation: The Attorney General of the United States should ensure that the CIO of Justice establishes a consistent and repeatable mechanism to track savings and cost avoidances from the migration and deployment of cloud services. (Recommendation 19)

    Agency Affected: Department of Justice

  20. Status: Open

    Comments: The Department of Labor (Labor) concurred with our recommendation and stated that the department was taking steps to integrate a process for assessing investments for cloud computing suitability into its budgeting process. Specifically, in February 2020, Labor officials reported that the department was updating its policy to reflect a Cloud First policy that will ensure that all department investment migrations to cloud services are Cloud smart but did not identify a time frame when the policy would be finalized. We will continue to monitor Labor's progress on these efforts.

    Recommendation: The Secretary of Labor should ensure that the CIO of Labor updates the agency's guidance on assessing IT investments for suitability for cloud computing services to include a requirement to assess existing investments for these services. (Recommendation 20)

    Agency Affected: Department of Labor

  21. Status: Open

    Comments: The Department of Labor (Labor) concurred with our recommendation and stated that the department planned to undertake a full review of data center-based applications for cloud suitability. Specifically, in February 2020, Labor officials reported that the department had created an Engineering Review Board in October 2019 to review proposed IT investments to ensure compliance with the department's cloud architecture, but did not provide a time frame for when all assessments of investments would be completed. We will continue to monitor Labor's progress on these efforts.

    Recommendation: The Secretary of Labor should ensure that the CIO of Labor completes an assessment of all IT investments for suitability for migration to a cloud computing service, in accordance with OMB guidance. (Recommendation 21)

    Agency Affected: Department of Labor

  22. Status: Open

    Comments: The Department of Labor (Labor) concurred with our recommendation and stated that it planned to develop a mechanism to track savings to implement this recommendation. Specifically, in February 2020, Labor officials reported that the department was implementing a tool called Cloudchekr for tracking costs associated with cloud services that would also track related savings and cost avoidances, but no timeframe was provided for when the tool would consistently capture all savings from these efforts. We will continue to monitor Labor's progress on these efforts.

    Recommendation: The Secretary of Labor should ensure that the CIO of Labor establishes a consistent and repeatable mechanism to track savings and cost avoidances from the migration and deployment of cloud services. (Recommendation 22)

    Agency Affected: Department of Labor

  23. Status: Open

    Comments: The Department of State (State) concurred with our recommendation and stated that the department would develop a prototype tracking system ready for testing by the beginning of fiscal year 2020. As of May 2020, we have not received a more recent update from State regarding its implementation of our recommendation. We will continue to monitor State's progress in implementing this recommendation.

    Recommendation: The Secretary of State should ensure that the CIO of State establishes a consistent and repeatable mechanism to track savings and cost avoidances from the migration and deployment of cloud services. (Recommendation 23)

    Agency Affected: Department of State

  24. Status: Open

    Comments: The Department of the Treasury (Treasury) has not yet taken any actions to implement our recommendation. As of May 2020, we have not received any update from the department regarding its implementation of our recommendation. We will continue to monitor Treasury's progress in implementing this recommendation.

    Recommendation: The Secretary of the Treasury should ensure that the CIO of Treasury completes an assessment of all IT investments for suitability for migration to a cloud computing service, in accordance with OMB guidance. (Recommendation 24)

    Agency Affected: Department of the Treasury

  25. Status: Open

    Comments: The Department of the Treasury (Treasury) has not yet taken any actions to implement our recommendation. As of May 2020, we have not received any update from the department regarding its implementation of our recommendation. We will continue to monitor Treasury's progress in implementing this recommendation.

    Recommendation: The Secretary of the Treasury should ensure that the CIO of Treasury establishes a consistent and repeatable mechanism to track savings and cost avoidances from the migration and deployment of cloud services. (Recommendation 25)

    Agency Affected: Department of the Treasury

  26. Status: Open

    Comments: The Department of Transportation (Transportation) concurred with our recommendation but as of May 2020, has not yet taken any actions to implement it. We will continue to monitor Transportation's progress in implementing this recommendation.

    Recommendation: The Secretary of Transportation should ensure that the CIO of Transportation establishes guidance on assessing new and existing IT investments for suitability for cloud computing services. (Recommendation 26)

    Agency Affected: Department of Transportation

  27. Status: Open

    Comments: The Department of Transportation (Transportation) concurred with our recommendation but as of May 2020, has not yet taken any actions to implement it. We will continue to monitor Transportation's progress in implementing this recommendation.

    Recommendation: The Secretary of Transportation should ensure that the CIO of Transportation completes an assessment of all IT investments for suitability for migration to a cloud computing service, in accordance with OMB guidance. (Recommendation 27)

    Agency Affected: Department of Transportation

  28. Status: Open

    Comments: The Department of Transportation (Transportation) concurred with our recommendation, but as of May 2020, has not yet taken any actions to implement it. We will continue to monitor Transportation's progress in implementing this recommendation.

    Recommendation: The Secretary of Transportation should ensure that the CIO of Transportation establishes a consistent and repeatable mechanism to track savings and cost avoidances from the migration and deployment of cloud services. (Recommendation 28)

    Agency Affected: Department of Transportation

  29. Status: Open

    Comments: The Department of Veterans Affairs (VA) concurred with our recommendation and stated that the department would take action to address it. In February 2020, VA officials reported that the department had begun an assessment process and expected to complete this effort by June 30, 2024. We will continue to monitor VA's progress in implementing this recommendation.

    Recommendation: The Secretary of Veterans Affairs should ensure that the CIO of the Department of Veterans Affairs (VA) completes an assessment of all IT investments for suitability for migration to a cloud computing service, in accordance with OMB guidance. (Recommendation 29)

    Agency Affected: Department of Veterans Affairs

  30. Status: Open

    Comments: The Department of Veterans Affairs (VA) concurred with our recommendation and stated that the department would take action to address it. In February 2020, VA officials reported that the department had begun populating a financial management application with data to track overall IT spending and cost savings, but did not provide a timeframe for when a mechanism to track this data would be finalized. We will continue to monitor VA's progress in implementing this recommendation.

    Recommendation: The Secretary of Veterans Affairs should ensure that the CIO of VA establishes a consistent and repeatable mechanism to track savings and cost avoidances from the migration and deployment of cloud services. (Recommendation 30)

    Agency Affected: Department of Veterans Affairs

  31. Status: Open

    Comments: The General Services Administration (GSA) concurred with our recommendation and stated that the agency planned to develop a process for collecting cost savings data. Specifically, in January 2020, GSA officials reported that the agency intended to develop and document a process for collecting cost and savings data for current and new investments using cloud services. Officials noted that the documentation would provide guidance as to what savings data would be required to be collected, how frequent the data would be reported, and the process for approval, but did not provide a timeframe for when the guidance would be finalized. In addition, officials reported that, once the new process was finalized, the agency would pilot the new process in order to test the approach and the collection of data. As of May 2020, the process has not been finalized. We will continue to monitor GSA's progress in implementing this recommendation.

    Recommendation: The Administrator of General Services should ensure that the CIO of the General Services Administration establishes a consistent and repeatable mechanism to track savings and cost avoidances from the migration and deployment of cloud services. (Recommendation 31)

    Agency Affected: General Services Administration

  32. Status: Open

    Comments: The Small Business Administration (SBA) concurred with our recommendation and reported that the agency would take action to address it. In November 2019, SBA officials reported that the agency had established a tool for monitoring the costs associated with the migration and deployment of cloud services. However, the documentation SBA provided did not indicate how cloud savings and cost avoidances would be isolated and reported. We will continue to monitor SBA's progress toward implementing this recommendation.

    Recommendation: The Administrator of the Small Business Administration should ensure that the CIO of the Small Business Administration establishes a consistent and repeatable mechanism to track savings and cost avoidances from the migration and deployment of cloud services. (Recommendation 32)

    Agency Affected: Small Business Administration

  33. Status: Open

    Comments: The Social Security Administration (SSA) concurred with our recommendation and reported that the agency would take action to address it. In November 2019, SSA officials provided a copy of the agency's updated guidance but the guidance did not include language that addressed our recommendation. As of May 2020, we have not received a more recent update from SSA regarding its implementation of our recommendation. We will continue to monitor the status of this recommendation.

    Recommendation: The Commissioner of the Social Security Administration should ensure that the CIO of the Social Security Administration (SSA) updates the agency's guidance on assessing IT investments for suitability for cloud computing services to include a requirement to assess existing investments for these services. (Recommendation 33)

    Agency Affected: Social Security Administration

  34. Status: Open

    Comments: The Social Security Administration (SSA) concurred with our recommendation and reported that the agency would take action to address it. In November 2019, SSA officials reported that the agency had completed an assessment of all investments for cloud services. However, our review of the agency's IT Dashboard data in November found that 24 investments remained to be reviewed. As of May 2020, we have not received a more recent update from SSA regarding its implementation of our recommendation. We will continue to monitor the status of this recommendation.

    Recommendation: The Commissioner of the Social Security Administration should ensure that the CIO of SSA completes an assessment of all IT investments for suitability for migration to a cloud computing service, in accordance with OMB guidance. (Recommendation 34)

    Agency Affected: Social Security Administration

  35. Status: Open

    Comments: The Social Security Administration (SSA) concurred with our recommendation and reported that the agency would take action to address it. In November 2019, SSA officials reported that the agency was working toward implementing a tool that would track cloud savings and avoidances but did not provide a timeframe for when the tool would be finalized. As of May 2020, we have not received a more recent update from SSA regarding its implementation of our recommendation. We will continue to monitor the status of this recommendation.

    Recommendation: The Commissioner of the Social Security Administration should ensure that the CIO of SSA establishes a consistent and repeatable mechanism to track savings and cost avoidances from the migration and deployment of cloud services. (Recommendation 35)

    Agency Affected: Social Security Administration

 

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