Small Business Administration:

Actions Needed to Improve Confidence in Small Business Procurement Scorecard

GAO-18-672: Published: Sep 27, 2018. Publicly Released: Sep 27, 2018.

Additional Materials:

Contact:

William B. Shear
(202) 512-8678
shearw@gao.gov

 

Office of Public Affairs
(202) 512-4800
youngc1@gao.gov

The federal government is required to allocate at least 23% of its direct contract spending to small businesses. The Small Business Administration's annual scorecards track progress toward that goal.

SBA changed how it calculates scores for fiscal year 2017 but didn't initially plan to evaluate the effect of the changes.

We recommended SBA evaluate its new scoring methodology to assess how effectively the scorecards measure agency performance and promote contracting opportunities for small businesses. SBA could use the evaluation results to inform Congress in its upcoming required report.

 

A graphic showing part of a blank Small Business Procurement Scorecard

A graphic showing part of a blank Small Business Procurement Scorecard

Additional Materials:

Contact:

William B. Shear
(202) 512-8678
shearw@gao.gov

 

Office of Public Affairs
(202) 512-4800
youngc1@gao.gov

What GAO Found

For fiscal year 2017, the Small Business Administration (SBA) revised the methodology for its Small Business Procurement Scorecard, which is used to assess federal agencies' progress toward small business procurement goals. SBA made revisions to address requirements specified in the National Defense Authorization Act for Fiscal Year 2016 (2016 NDAA). SBA (1) reduced the share of the total scorecard grade devoted to prime contracting achievement, which is the dollar amount of contracts awarded directly to small businesses, and (2) added an element calculating changes in the number of small businesses receiving prime contracts. SBA made two additional revisions—with input from other agencies' representatives—to increase the share of subcontracting achievement results and peer review of required activities designed to facilitate small business procurement (see figure). In July 2018, officials said they had begun developing a plan to evaluate the effects of the revised scorecard methodology but did not provide a draft plan. Conducting a well-designed and comprehensive evaluation could aid SBA in determining whether the scorecard is an effective tool for helping to achieve the agency's strategic goals.

Changes to Small Business Procurement Scorecard Methodology by Scorecard Element, Fiscal Years (FY) 2016 and 2017

(Scorecard elements are expressed as a percentage of total scorecard grade.)

Changes to Small Business Procurement Scorecard Methodology by Scorecard Element, Fiscal Years (FY) 2016 and 2017

Note: Prime contracting involves direct federal awards to a contractor. Subcontracting involves decisions by prime contractors to allocate certain activities and payments to other businesses. The peer review process assesses federal agencies' compliance with required activities designed to facilitate small business procurement.

The published fiscal year 2017 scorecards originally contained errors, including an incorrect grade and numeric score for one agency, and SBA does not have a process to ensure that scorecard results are published accurately. Although SBA later corrected the errors, the agency did not initially document that scorecards had been changed, which is inconsistent with SBA's policy on information quality. SBA officials said that errors occurred in the process of formatting scorecards for publication. Errors in the published scorecards—and the initial lack of disclosure about corrections—weaken data reliability and may undermine confidence in scorecard data.

Agency officials and representatives of small business groups that GAO interviewed generally expected the scorecard revisions to have little impact on small business procurement opportunities. However, one agency's officials said they would focus more on tracking subcontracting activity as a result of changes to the scorecard.

Why GAO Did This Study

Each year SBA produces a scorecard measuring federal contract spending allocated to small businesses. The 2016 NDAA included a provision for SBA to revise the scorecard's methodology and for GAO to evaluate the effects of those revisions for fiscal year 2017. This report discusses, among other things, (1) SBA's changes to the scorecard methodology and plans, if any, to evaluate the effects of these changes, (2) the extent to which SBA has processes to disseminate reliable information, and (3) views of selected stakeholders on the scorecard's effects on small business procurement opportunities.

GAO analyzed SBA's prior and revised scorecard methodology and results and interviewed officials from SBA, four other federal agencies selected based on small business procurement volume and other attributes, and three groups representing the interests of small businesses.

What GAO Recommends

GAO is recommending that SBA (1) design and implement a comprehensive evaluation to assess scorecard revisions and (2) institute a process for reviewing scorecards for accuracy prior to publication and a mechanism for disclosing corrected information. SBA generally agreed with GAO's recommendations.

For more information, contact William B. Shear at (202) 512-8678 or shearw@gao.gov.

Recommendations for Executive Action

  1. Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

    Recommendation: The SBA Administrator or her designee should complete the design and implementation of a comprehensive evaluation of the Small Business Procurement Scorecard aligned with key attributes of effective program evaluations to assess the effectiveness of the revised scorecard in measuring agency performance and promoting small business procurement opportunities. (Recommendation 1)

    Agency Affected: Small Business Administration

  2. Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

    Recommendation: The SBA Administrator or her designee should institute a process to review Small Business Procurement Scorecards for accuracy prior to publication and a mechanism for publicly identifying when issued scorecards have been revised. (Recommendation 2)

    Agency Affected: Small Business Administration

 

Explore the full database of GAO's Open Recommendations »

Nov 29, 2018

Nov 14, 2018

Sep 24, 2018

Aug 23, 2018

Jun 5, 2018

May 14, 2018

Jan 31, 2018

Jan 4, 2018

Dec 19, 2017

Oct 25, 2017

Looking for more? Browse all our products here