Human Capital:

Attracting and Retaining a High-Quality Information Technology Workforce

GAO-02-113T: Published: Oct 4, 2001. Publicly Released: Oct 4, 2001.

Additional Materials:


David L. McClure
(202) 512-6257


Office of Public Affairs
(202) 512-4800

Federal agencies face few tasks more critical than attracting, retaining, and motivating people. As our society has moved from the industrial age to the knowledge age, the success or failure of federal agencies can depend on having the right number of people with the right mix of knowledge and skills. This is especially true in the information technology (IT) area, where widespread shortfalls in human capital have undermined agency and program performance. This report discusses strategic human capital management as a high-risk area, summarizes agencies progress in addressing IT human capital needs, compares suggestions GAO made in earlier testimonies and those made in a recent report by the National Academy of Public Administration, and highlights important challenges to implementing IT human capital reform proposals.

Sep 14, 2020

Sep 9, 2020

Sep 8, 2020

Aug 31, 2020

Aug 3, 2020

Jun 1, 2020

Mar 5, 2020

Feb 20, 2020

  • it icon, source: PhotoDisc

    Science & Tech Spotlight:

    GAO-20-379SP: Published: Feb 20, 2020. Publicly Released: Feb 20, 2020.

Dec 12, 2019

Looking for more? Browse all our products here