Better Evaluation Needed For Federal Civilian Employee Training

FPCD-75-120: Published: Aug 12, 1975. Publicly Released: Aug 12, 1975.

Additional Materials:


Office of Public Affairs
(202) 512-4800

GAO reviewed the Civil Service Commission's (CSC) and federal agencies' civilian employees training evaluation methods.

GAO noted that: (1) about 960,000 civilian employees received a total of almost 45 million hours of training costing approximately $216 million; (2) GAO's questionnaire results show that the evaluation requirements of the Government Employees Training Act, the Executive Order supplementing the law, and the congressional subcommittee recommendations are not being met adequately; and (3) questionnaire results show that: (a) federal agencies found little use for the Civil Service Commission's Training Cost Model (TCM) for forecasting training costs; (b) although almost all respondents reported that they had written training course plans, the plans often lacked the specific features necessary for effective future course evaluation; (c) some performance measures were taken during the course, some on its completion, and some after the trainees return on the job; (d) in many cases the use of measures was so limited that effective evaluation was impossible; (e) while many respondents said that performance was assessed upon return to the job, the type, timing, and depth of this assessment often fell short of standards suggested by training authorities; (f) statistical and experimental evaluations were not widely conducted; those that were done were elementary; (g) however, over 60 percent of the respondents said that they were satisfied with the level of evaluations performed; (h) respondents' comments indicated that problems with training were widespread among departments; and (i) most respondents who were dissatisfied with the level of evaluations lacked resources, statistical and experimental know-how, or management support.

Sep 16, 2020

Feb 25, 2020

Dec 30, 2019

Oct 10, 2019

Oct 2, 2019

Sep 25, 2019

Sep 11, 2019

Aug 15, 2019

Jul 30, 2019

May 23, 2019

Looking for more? Browse all our products here