U.S. Customs Service: Office of Regulations and Rulings Has Yet to Establish Performance Measures

GAO discussed several key issues regarding the management of the U.S. Customs Service's Office of Regulations and Rulings (ORR), focusing on: (1) what this office does; (2) how it measures its performance; (3) the extent to which it is meeting its internal timeliness goals; and (4) industry views regarding its performance.