The Older Americans Act: Access to and Utilization of the Ombudsman Program
PEMD-92-21
Published: May 06, 1992. Publicly Released: May 06, 1992.
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Highlights
Pursuant to a congressional request, GAO provided information about the Administration on Aging's (AOA) state-administered long-term care ombudsman program, focusing on: (1) program objectives; (2) program impact and measurement of that impact; (3) program utilization by nursing home and board and care facility residents; and (4) difficulties ombudsmen experience in gaining access to nursing home and board and care facility residents.
Recommendations
Recommendations for Executive Action
| Agency Affected | Recommendation | Status |
|---|---|---|
| Administration on Aging | The Commissioner, AOA, should modify the annual data collection instrument to allow measurement of utilization rates for the ombudsman program across states. This would require collecting information on the total number of: (1) complaints received, by type of facility--nursing home or board and care facility; and (2) nursing home and board and care residents or, at a minimum, beds. |
HHS developed a system to collect this information.
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Full Report
Public Inquiries
Topics
Aid for the elderlyConsumer protectionData collectionElder careElderly personsHealth care facilitiesNursing homesQuality assuranceQuality controlState-administered programs