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Highlights

GAO reviewed Customs Service's John F. Kennedy International Airport (JFK) Area Office's security, controls, and accountability over revenue collection.

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Recommendations

Recommendations for Executive Action

Agency Affected Recommendation Status
Regional Office, New York, NY The Commissioner, U.S. Customs Service New York Region, should ensure that all corrective actions planned by the JFK Customs Area Office are carried out.
Closed - Implemented
GAO observed that Customs installed counter-to-ceiling partitions, repositioning certain computer equipment, installed closed-circuit cameras, and added spring-type locks to access doors, to enhance security in the cashier's office. Customs also added armored courier service to ensure that revenues are deposited in a timely manner.
Regional Office, New York, NY The Commissioner, U.S. Customs Service New York Region, should ensure that supervisors follow stated policies and procedures and that they reinforce the importance of those directives to their staffs.
Closed - Implemented
GAO determined that Customs has since reissued to staff updated procedural guidance to improve control, accountability, and storage of prenumbered collection documents.

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