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Pursuant to a legislative requirement, GAO provided information on the: (1) changes in the number of available telephone lines and staffing at certain Social Security Administration (SSA) offices between September 1989 and May 1991; and (2) status of SSA actions to implement the Omnibus Budget Reconciliation Act of 1990 (OBRA) which requires SSA to maintain the public's telephone access to local offices at the level generally available on September 30, 1989.

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