Uncertain Benefits From Expanded Rotation System for Customs Inspectors at Buffalo/Niagara Falls

In response to a congressional request, GAO reviewed the expanded rotation system for inspectors which was recently initiated at the U.S. Customs Service Port of Buffalo/Niagara Falls, New York. GAO was specifically asked to: (1) determine whether the goals of enhanced inspector integrity and proficiency are valid and practicable; and (2) evaluate the system's effect on employee morale.