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Consumer Financial Protection Bureau: Survey Results from Employees and Executives on Personnel Management and Organizational Culture (GAO-16-138SP, May 2016), an E-supplement to GAO-16-62

GAO-16-138SP Published: May 19, 2016. Publicly Released: Jun 20, 2016.
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This is an e-supplement to GAO-16-62. It presents the results from GAO's survey of 57 senior CFPB executives as of January 31, 2015. A total of 36 senior executives responded to our executive survey for a response rate of 63 percent. GAO excluded responses to demographic and open-ended narrative questions.

Supplemental Material


This e-supplement presents the results from two GAO web-based surveys: one survey of all CFPB employees and another survey of senior CFPB executives. The purpose of these surveys was to obtain their opinions about various aspects of working at CFPB, including questions on (1) hiring, compensation, and retention; (2) employee opportunities, development, and performance management; (3) employee complaint processes; (4) leadership, management, and communication; (5) diversity and inclusion efforts; (6) organizational culture and climate; and (7) employee demographic information. The survey of all CFPB executives covered the same topic areas, but omitted many questions not relevant for executives.

We administered the surveys in April through June 2015 to all 1,389 employees below the executive level (nonsupervisors and supervisors below executives) and 57 senior CFPB executives as of January 31, 2015. We chose to survey all staff instead of a sample in order to provide the largest feasible number of CFPB employees a chance to voice their opinions. A total of 863 employees responded to our nonexecutive survey for a response rate of 62 percent. A total of 36 senior executives responded to our executive survey for a response rate of 63 percent. For the nonexecutive survey, we carried out a statistical nonresponse bias analysis using available administrative data and determined that we could not assume the nonrespondents were missing at random. We found that the propensity to respond was statistically correlated with employee age and the CFPB division an employee worked in. Furthermore, we observed that responses to questions on the survey also correlated with employee age. For this reason, the results of the nonexecutive survey are presented as tabulations from a census survey. We do not make any attempt to extrapolate the findings to the 38 percent of eligible staff who chose not to complete our survey. We did not report results if fewer than 10 employees in a group responded to a question and reporting those results could potentially identify respondents. We also excluded responses to open-ended narrative questions.

We conducted this performance audit from September 2014 to May 2016 in accordance with generally accepted government auditing standards. Those standards require that we plan and perform the audit to obtain sufficient, appropriate evidence to provide a reasonable basis for our findings and conclusions based on our audit objectives. We believe that the evidence obtained provides a reasonable basis for our findings and conclusions based on our audit objectives.

Click here to view results from CFPB Executive Survey

CFPB Employee survey results


Page Name Questionnaire Results
Introduction View View
Section I: Hiring, Compensation, and Retention View View
Section II: Employee Opportunities, Development & Performance Management View View
Section III: Employee Complaint Processes View View
Section IV: Leadership, Management and Communication View View
Section V: Diversity and Inclusion Efforts View View
Section VI: Organizational Culture and Climate View View
Section VII: Demographic Information View View
Completion View View



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