The Federal Bureau of Investigation (FBI) recently began a 6-year, $425 million program called Sentinel to replace and expand on both its failed Virtual Case File (VCF) project and its antiquated, paper-based, legacy system for supporting mission-critical intelligence analysis and investigative case management activities. Because of the FBI's experience with VCF and the importance of Sentinel, GAO was requested to address a number of program management issues associated with acquiring Sentinel via a prime development contractor. This report focuses on one of these issues: whether the FBI is adequately providing for the program's human capital needs. The findings are based on GAO's review of relevant program documentation, interviews with program officials, and human capital management guidance.
Recommendations for Executive Action
|Federal Bureau of Investigation||1. To strengthen the FBI's management of its Sentinel program and to better ensure that the program delivers required capabilities and expected benefits on time and within budget, the FBI director should have the bureau's Chief Information Officer (CIO) establish IT program management policies and procedures for strategically managing IT programs' human capital needs and ensure that these policies and procedures are fully implemented on all major IT programs, including Sentinel.|
|Federal Bureau of Investigation||2. To strengthen the FBI's management of its Sentinel program and to better ensure that the program delivers required capabilities and expected benefits on time and within budget, the FBI director should have the CIO treat and manage both Sentinel program office and prime contractor human capital availability as program risks and periodically report to the Director on the status and results of efforts to mitigate these risks.|