Foreign Affairs: Agencies Have Improved the Intercountry Adoption Process, but Further Enhancements Are Needed

In October 2005, GAO reported (Foreign Affairs: Agencies Have Improved the Intercountry Adoption Process, but Further Enhancements Are Needed)that the U.S. Citizenship and Immigration Services (USCIS) did not have a formal quality assurance program in place where results were summarized and formally reported to senior agency officials. GAO recommended that in order for USCIS to improve the management of the intercountry adoption process, USCIS formalize its quality assurance mechanisms so it can assess the quality of the intercountry adoption process over time, ensure that senior officials from USCIS and State are aware of the outcomes of the process and identify opportunities where additional training or guidance may be needed. As result of the recommendation, in June 2006, USCIS developed a Quality Assurance System to track irregularities or errors in the orphan petition processing. During this process each application packet is reviewed and errors are documented. This process now allows USCIS to identify the case, the error found, and the office to which the issue must be addressed. A monthly report of the errors is developed and forwarded to officials at USCIS headquarters, International Operations Division to identify appropriate follow up action. USCIS officials reported in June 2007 that this process allows them to identify weak spots in the adoption process and provide training and guidance where necessary and reduce the overall rate of errors in the process.

USCIS notified us that it addressed the recommendation through the implementation of centralized adjudications under the Hague Adoption Convention process and the country-specific fraud summaries prepared by the Department of State. First, through the process of the Hague Adoption Convention, which the United States is party to, USCIS centralized all adjudications of intercountry adoptions under the Hague Convention as of April 1, 2008. All Hague Adoption Convention applications and petitions from U.S citizen prospective adoptive parents are now adjudicated at the USCIS National Benefits Center (NBC). According to USCIS, the centralization of Hague adoption adjudication provides for central retention of information gathered during the adjudication process. Adjudicators at the NBC are able to develop expertise in certain regions of the world, including knowledge of local trends, documents and potential fraud issues pertaining to certain countries or individuals. The NBC and USCIS headquarters are working together to develop and compile country specific information, and have the capacity to catalog such country-specific and issue-specific information for on-going and future analysis. In addition, USCIS continues to receive fraud summaries from the Department of State. These summaries contain country specific information regarding fraud patterns discovered within the intercountry adoption process. This information is shared with appropriate USCIS offices adjudicating orphan petitions and will be forwarded to the NBC when relevant to the adoption process in a Hague Convention country.