Social Security Administration: Subcommittee Questions Concerning Efforts to Automate the Disability Claims Process

This letter responds to a Congressional request on August 12, 2003 that we provide answers to questions relating to our July 24, 2003, testimony. In that testimony, we discussed the risks that the Social Security Administration (SSA) faces in its efforts to automate its disability claims process. The questions concerned money saved by implementing an electronic disability folder, SSA's development of a risk management plan, areas which SSA could improve, and difficulties in completing the project.