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Highlights

GAO was asked to develop a tool to evaluate productivity measurement systems which could be used to assess agency measurement systems objectives, measures of efficiency and effectiveness, and reporting mechanisms. Performance measurement systems are a valuable management tool; however, they must be used or the systems are of little value. Measurement systems are not being used by Federal agencies in planning, budgeting, or personnel management activities. As a case study, GAO reviewed the Department of Health, Education, and Welfare's (HEW) development and use of certification criteria for approving measurement systems.

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