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Highlights

A firm requested a review of its denied claim for a refund for damage to an Army member's household goods, contending that the Army failed to send it a timely notice of the damage. GAO held that: (1) the carrier's failure to include its address on a form did not excuse the Army's failure to notify the carrier of the damage; and (2) the Army could have contacted the carrier with minimal difficulty. Accordingly, the settlement was reversed.

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