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A carrier requested review of a General Services Administration (GSA) transportation audit which disallowed the carrier's supplemental bills for extra delivery charges, contending that several installations required it to obtain delivery appointments and perform extra delivery services, since the government bills of lading did not include adequate delivery addresses. GAO held that the claimant did not provide clear evidence that: (1) the destination installations requested the extra services; and (2) it performed the extra services. Accordingly, the GSA action was sustained.

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