Pursuant to a congressional request, GAO reviewed the Customs Service's enterprise information systems architecture, focusing on determining whether: (1) the architecture is complete; and (2) Customs has processes and procedures to enforce compliance with the architecture.
Recommendations for Executive Action
|United States Customs Service||To ensure that the Customs Service develops and effectively enforces a complete enterprise information systems architecture, the Commissioner of Customs should direct the Customs Chief Information Officer (CIO), in consultation with the Treasury CIO, to follow through on plans to complete the enterprise information systems architecture. At a minimum, the architecture should: (1) describe Customs' target business operations; (2) fully define Customs' interrelated business functions to support these target operations; (3) clearly describe information needs (including security) and flows among these functions; (4) identify the systems that will provide these functions and support these information needs and flows; and (5) use this information to specify the technical standards and related characteristics that these systems should possess to ensure that they interoperate, function together efficiently, and are cost-effective to maintain.|
|United States Customs Service||The Commissioner of Customs should direct the Deputy Commissioner, as Chairman of the Internal Review Board, to establish compliance with the architecture as an explicit requirement of Customs' investment management process except in cases where careful, thorough, and documented analysis supports a waiver to this requirement.|