HUD: Mortgage Assignment Program

GAO reviewed the information systems that support the Department of Housing and Urban Development's (HUD) Single Family Mortgage Assignment Program (MAP), focusing on whether the systems: (1) substantially support HUD application and loan servicing processes; and (2) contain sufficient data to measure program effectiveness. GAO noted that: (1) MAP information systems generally support the program's major loan servicing processes and contain sufficient data to measure program effectiveness; (2) the MAP assignment log which records the receipt of and final decisions on MAP applications does not support many of the application processing tasks performed by field office staff; (3) HUD loan servicing systems are complex and difficult to use; (4) loan servicers and supervisors lack adequate operational training; and (5) HUD lacks systematic processes for identifying users' information support needs.