Team Member

TQM-92-1 Published: Dec 01, 1992. Publicly Released: Dec 01, 1992.

Highlights

GAO presented the participant's manual for the quality improvement problem-solving process related to total quality management.

Full Report

Full Report (116 pages)

Media Inquiries

Sarah Kaczmarek

Managing Director

Office of Public Affairs

media@gao.gov

Public Inquiries

Topics

Auditing and Financial Management

Employee trainingLabor relationsTotal quality managementQuality improvementQuality assuranceSpecificationsQuality controlStatistical dataCustomer satisfactionPublications