Team Member

TQM-92-1 Published: Dec 01, 1992. Publicly Released: Dec 01, 1992.

Highlights

GAO presented the participant's manual for the quality improvement problem-solving process related to total quality management.

Full Report

Full Report (116 pages)

Office of Public Affairs

Chuck Young

Managing Director

youngc1@gao.gov

(202) 512-4800

Topics

Auditing and Financial Management

Employee trainingLabor relationsTotal quality managementQuality improvementQuality assuranceSpecificationsQuality controlStatistical dataCustomer satisfactionPublications