U.S. Customs Service: Office of Regulations and Rulings Has Yet to Establish Performance Measures
T-NSIAD-97-115
Published: Mar 11, 1997. Publicly Released: Mar 11, 1997.
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Highlights
GAO discussed several key issues regarding the management of the U.S. Customs Service's Office of Regulations and Rulings (ORR), focusing on: (1) what this office does; (2) how it measures its performance; (3) the extent to which it is meeting its internal timeliness goals; and (4) industry views regarding its performance.
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