SSA Benefit Statements:
Statements Are Well Received by the Public but Difficult to Comprehend
T-HEHS-96-210: Published: Sep 12, 1996. Publicly Released: Sep 12, 1996.
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GAO discussed the Social Security Administration's (SSA) Personal Earnings and Benefit Estimate Statement (PEBES). GAO noted that: (1) the public has reacted favorably to unsolicited PEBES, and SSA has improved the statement in response to public feedback; (2) the public generally feels that the statement is a valuable tool for retirement planning, but the statement does not clearly convey its purpose and related information on SSA programs and benefits; (3) PEBES weaknesses have resulted from its piecemeal development and the lack of testing for comprehension; (4) there is no consensus on the best model for PEBES; (5) SSA plans to redesign PEBES only if the redesign results in lower printing costs; (6) this approach fails to recognize the hidden costs arising from the need to answer public inquiries about statement information and the undermining of public confidence in SSA programs by the statement's poor design; (7) SSA needs to improve PEBES layout and design and simplify certain explanations, obtain more detailed feedback from its frontline workers, conduct comprehension tests, and consider alternative statement formats; and (8) SSA senior management attention is needed to ensure the success of the statement initiative by redesigning PEBES to present benefits information more effectively.
Feb 24, 2021
Financial Services:
Fair Lending, Access, and Retirement SecurityGAO-21-399T: Published: Feb 24, 2021. Publicly Released: Feb 24, 2021.
Jan 19, 2021
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Elder Justice:
HHS Could Do More to Encourage State Reporting on the Costs of Financial ExploitationGAO-21-90: Published: Dec 18, 2020. Publicly Released: Jan 19, 2021.
Oct 30, 2020
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Retirement Security:
Other Countries' Experiences with Caregiver PoliciesGAO-20-623: Published: Sep 30, 2020. Publicly Released: Oct 30, 2020.
Sep 24, 2020
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Retirement Security:
Older Women Report Facing a Financially Uncertain FutureGAO-20-718T: Published: Sep 24, 2020. Publicly Released: Sep 24, 2020.
Aug 28, 2020
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Retirement Security:
DOL Could Better Inform Divorcing Parties About Dividing SavingsGAO-20-541: Published: Jul 31, 2020. Publicly Released: Aug 28, 2020.
Aug 13, 2020
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Retirement Security:
Older Women Report Facing a Financially Uncertain FutureGAO-20-435: Published: Jul 14, 2020. Publicly Released: Aug 13, 2020.
Jun 16, 2020
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Retirement Security:
BLS Should Explore Ways to Improve the Accuracy, Timeliness, and Relevance of Its Cost-of-Living MeasurementsGAO-20-422: Published: Jun 16, 2020. Publicly Released: Jun 16, 2020.
Feb 27, 2020
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Private Pensions:
IRS and DOL Should Strengthen Oversight of Executive Retirement PlansGAO-20-70: Published: Jan 28, 2020. Publicly Released: Feb 27, 2020.
Jan 9, 2020
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Social Security Disability:
Action Needed to Help Agency Staff Understand and Follow Policies Related to Prescription Opioid MisuseGAO-20-120: Published: Jan 9, 2020. Publicly Released: Jan 9, 2020.
Dec 18, 2019
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Capitol Police:
Potential Effects of Raising the Mandatory Retirement AgeGAO-20-137R: Published: Dec 18, 2019. Publicly Released: Dec 18, 2019.
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