ADP Systems: EEOC's Charge Data System Contains Errors But System Satisfies Users
IMTEC-90-5
Published: Dec 12, 1989. Publicly Released: Dec 22, 1989.
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Highlights
Pursuant to a congressional request, GAO reviewed the Equal Employment Opportunity Commission's (EEOC) Charge Data System (CDS), focusing on whether: (1) EEOC was receiving accurate and complete data from CDS for administering and enforcing the Age Discrimination in Employment Act; and (2) CDS errors caused any age discrimination complaints to exceed the legislation's statute of limitations.
Recommendations
Recommendations for Executive Action
| Agency Affected | Recommendation | Status |
|---|---|---|
| Equal Employment Opportunity Commission | The Chairman, EEOC, should establish an accuracy standard for CDS databases and procedures for ensuring compliance with this standard. In doing this, the Chairman should: (1) determine the agency requirement for data accuracy, that is, the level of errors above which the EEOC mission is adversely affected; and (2) the costs and benefits of maintaining this standard. |
Closed – Implemented
EEOC established a 0.5 percent standard for CDS data accuracy and a 5 percent standard for data completeness. It automated reports to identify data discrepancies, policies, and procedures compliance with the standards and ensure corrections and periodic database accuracy certifications by managers. EEOC tightened procedures over initial data entry and transfers of cases between offices.
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Topics
Administrative remediesCivil rights law enforcementClaims processingData integrityEmployment discriminationErrorsInformation systemsManagement information systemsAge discriminationData errors