Employment Service:

Variations in Local Office Performance

HRD-89-116BR: Published: Aug 3, 1989. Publicly Released: Aug 3, 1989.

Additional Materials:


Office of Public Affairs
(202) 512-4800

Pursuant to a congressional request, GAO provided information on the U.S. Employment Service (USES), focusing on: (1) variations in local USES performance across the nation and by state; and (2) the extent to which USES provided applicant services, such as counseling and testing.

GAO found that: (1) local USES offices and states varied greatly in their ability to place applicants in jobs; (2) local offices with above- or below-average performance tended to be concentrated in certain states, indicating that individual states' policies and practices contributed to performance variations; (3) although the variations were not related to the level of resources expended per applicant, better-performing states spent less per placement than other states; and (4) while the work load remained stable from 1980 to 1987, USES provided individualized assistance and career guidance at a steadily declining rate during that period.

Jun 22, 2020

Apr 14, 2020

Feb 14, 2020

Feb 10, 2020

Sep 9, 2019

Apr 10, 2019

  • employment icon, source: GAO

    Priority Open Recommendations:

    Department of Labor
    GAO-19-395SP: Published: Apr 3, 2019. Publicly Released: Apr 10, 2019.

Apr 9, 2019

Apr 8, 2019

Mar 28, 2019

Feb 28, 2019

Looking for more? Browse all our products here