Medicare: Contractor Services to Beneficiaries and Providers
HRD-88-76BR
Published: Mar 16, 1988. Publicly Released: Apr 19, 1988.
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Highlights
GAO assessed the level of beneficiary and provider satisfaction with the Health Care Financing Administration's (HCFA) Medicare services program, specifically: (1) claims processing timeliness and accuracy; (2) responsiveness to beneficiary and provider inquiries; and (3) the processes available to beneficiaries and providers to dispute decisions about reimbursement and program coverage.
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Topics
BeneficiariesClaims processingContract performanceHealth care servicesHealth insuranceMedical expense claimsMedicareMonitoringProgram evaluationHearings