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Social Security: Staff Reductions and Service Quality

HRD-87-66 Published: Mar 10, 1987. Publicly Released: Apr 14, 1987.
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Highlights

GAO reviewed the Social Security Administration's (SSA) intention to reduce its staff by 21 percent through fiscal year 1990, specifically: (1) the quality of SSA service; (2) the effect of staff reductions on service; and (3) the nature and extent of past and planned staff reductions.

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Agency missionsBudget deficitBudget outlaysDeficit reductionFederal social security programsGovernment employeesPersonnel managementReductions in forceSupplemental security incomeHearings