Social Security: Quality of Services Generally Rated High by Clients Sampled
HRD-86-8
Published: Jan 30, 1986. Publicly Released: Jan 30, 1986.
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Highlights
GAO conducted a survey of clients of the Social Security Administration's (SSA) Old Age, Survivors, and Disability Insurance (OASDI) and Supplemental Security Income (SSI) programs to ascertain their opinions of the quality of SSA services.
Recommendations
Recommendations for Executive Action
| Agency Affected | Recommendation | Status |
|---|---|---|
| Department of Health and Human Services | The Secretary of Health and Human Services should direct the Commissioner of Social Security to conduct periodic surveys of client satisfaction with the quality of SSA service and advise Congress of the results. |
Closed – Implemented
SSA contracted with an agency to perform the survey. The results are due in the summer of 1988. Because SSA committed itself to various congressional committees to do those surveys, there is no need to keep this recommendation open.
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Topics
Aid for the elderlyDisability benefitsEmployee survivors benefitsIncome maintenance programsProgram managementPublic relationsSocial security benefitsSupplemental security incomeBeneficiariesDisability insurance