Social Security: Issues Relating to Agency Field Offices

In response to a congressional request, GAO reported on: (1) the evolution of the Social Security Administration's (SSA) field office structure; (2) the existing structure, including accessibility to clients and the distribution of offices among the states; (3) the effect of prior office closings and downgradings on SSA administrative costs and service to the public; and (4) the results of an ongoing SSA review of its field offices.