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Complete and Accurate Information Needed in Social Security's Automated Name and Number Files

HRD-82-18 Published: Apr 28, 1982. Publicly Released: May 05, 1982.
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Highlights

In response to a congressional request, GAO reported on the need for the Social Security Administration (SSA) to improve the information in its automated name and number files and to improve its social security number issuance process.

Recommendations

Recommendations for Executive Action

Agency Affected Recommendation Status
Department of Health and Human Services The Secretary of Health and Human Services should direct the Commissioner of SSA to determine the extent of incomplete and inaccurate information in the name and number files and the impact that such erroneous data have on social security claimants and on the efficient, effective, and economical operation of the files. SSA should then eliminate as many deficiencies as possible.
Closed – Implemented
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Department of Health and Human Services The Secretary of Health and Human Services should direct the Commissioner of SSA to improve the editing and screening processes to further verify information and reduce the amount of incomplete and inaccurate information entering the files due to errors caused by keying and manual social security number processing.
Closed – Implemented
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Department of Health and Human Services The Secretary of Health and Human Services should direct the Commissioner of SSA to establish tighter controls over social security number applications in process and blank social security cards, particularly at teleservice centers and district offices.
Closed – Implemented
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Department of Health and Human Services The Secretary of Health and Human Services should direct the Commissioner of SSA to provide training to field office personnel who accept social security number applications to ensure that the required documentation is obtained and applications are checked for completeness and accuracy before the data are entered into the automated system.
Closed – Implemented
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Full Report

Full Report (40 pages)

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Topics

Information Security
Claims processingData integrityFederal social security programsEmployee trainingIdentification cardsInformation systemsInternal controlsSocial security numberSocial security numbersData errors