Allegations About the Ohio Bureau of Employment Services' Operations in Cleveland, Ohio

In July 1979, the recently retired District Manager of the Ohio Bureau of Employment Services (OBES) for the Cleveland area charged OBES with failing to correct numerous problems in providing services to the unemployed. Specifically, the former District Manager said that: (1) unemployed persons in Cleveland were not being placed in jobs because the Cleveland Employment Services' offices were inadequately staffed while suburban offices were fully staffed; and (2) the facilities in Cleveland were physically inadequate to serve the population of Cleveland, while two offices serving mostly white suburban populations were modern and well-equipped; and (3) locations of OBES offices were not adequate. GAO examined: (1) OBES practices in staffing local job service offices and in using the computerized job match system; and (2) the physical conditions and locations of OBES local offices.