Customs Service:

Status of the Implementation of Blue Ribbon Panel Recommendations

GGD-96-163: Published: Sep 3, 1996. Publicly Released: Sep 18, 1996.

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Pursuant to a congressional request, GAO reviewed the U.S. Customs Service's implementation of blue ribbon panel recommendations concerning allegations of corruption and mismanagement by Customs employees.

GAO found that Customs: (1) accepted the findings of the panel and took steps to rectify the problems identified by the panel; (2) restructured its Office of Internal Affairs to address issues of political corruption, mismanagement, and serious noncriminal misconduct; (3) established a direct line of authority in its Office of Enforcement to eliminate confusion among the many competing lines of authority noted by the panel in its recommendations; (4) strengthened its policy on managerial accountability; (5) created internal inspection programs to ensure that employees' ethical conduct is in compliance with the panel's recommendations; and (6) implemented its policy for protecting whistleblowers, as recommended.

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